Q1. Are you a trading company or a manufacturer?
A: We are a professional seamless steel pipe manufacturer based in Wuxi, Jiangsu Province, China. Our factory, workshop, and warehouse are all located here. We warmly welcome all clients to visit our facilities.
Q2. Can I visit your factory?
A: Absolutely! We welcome customers from all over the world to tour our factory and inspect our production process and quality system.
Q3. How can I get a quotation from you?
A: You can leave us a message on the website — we reply to every inquiry promptly. You may also chat with us via Trade Manager or find our contact information on the Contact Us page.
Q4. How is your pricing?
A: As a factory, our prices are very competitive. If you are interested in our products, feel free to reach out for a quote.
Q5. Do you offer custom product services?
A: Yes, we can manufacture based on your drawings or detailed specifications.
Q6. What is your delivery time?
A: Normally, the delivery time is around one month for a 40-foot container. For stock items, we can ship within 3 days.
Q7. What payment terms do you accept?
A: We accept T/T, 100% L/C at sight, cash, and Western Union. Other payment methods can be discussed as well.
Q8. What information should I provide to purchase seamless steel pipes?
A: Please specify the steel grade, outer diameter, length, quantity, and whether any coating is required — this helps us offer an accurate quote quickly.
Q9. How do you handle defective products?
A: Replacements are guaranteed. If any items are found defective, we will either credit them to your next order or send replacements free of charge.
